Refund Policy

Refund Policy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on Amrita Nilayam website available at https://amritanilayam.in or the mobile application under the brand name “Amrita Nilayam” (collectively “Platform”), in relation to specific products.  Returns, refund and exchange policy gives you an option to return, or  exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time. 

Returns

At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc. 

Amrita Nilayam shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent  or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Amrita Nilayam shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products. 

With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Amrita Nilayam.

To be eligible for return and refund, the following steps must be taken:

• Refund must be requested in writing by contacting amritanilayampvtltd@gmail.com
• Request for refund must be made within 7 days of the original purchase date
• We have 10 days return policy in case customer wants to return the product.
• Hard goods must be returned to Amrita Nilayam Pvt Ltd immediately, according to the instructions you will receive once contacting amritanilayampvtltd@gmail.com as directed in step 1.
• The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Amrita Nilayam Pvt Ltd's sole, reasonable discretion.
• If You are eligible for a refund the amount will be credited to the original payment of method within 5-7 business days.

Refunds of Digital/Subscription-Based Goods:

To be eligible for a refund on any digital/subscription-based goods, the following steps must be taken:

• Refund must be requested in writing by contacting amritanilayampvtltd@gmail.com
• Request for refund must be made within 7 days of the original purchase date
• Product order can be canceled before shipment. Once the shipment is done, cancellation cannot be done.

Amrita Nilayam Pvt Ltd is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve dissatisfaction and better understand how we can serve you. Please contact Amrita Nilayam Pvt LTD at amritanilayampvtltd@gmail.com for any questions related to our policy, or simply to let us know how we can help.

Amrita Nilayam Pvt LTD
11-GOWRAVARAM VILLAGE KAVALI MANDAL, NELLORE DISTRICT
NELLORE ANDHRA PRADESH 524142 INDIA
Nellore ANDHRA PRADESH, Amrita Nilayam 524142
amritanilayampvtltd@gmail.com
9347846803
https://amritanilayam.in