Support Policy

Last Updated: 22 November 2024

Thank you for choosing Amrita Nilayam Private Limited (“Company”, “we”, “us”, or “our”). This Support Policy (“Policy”) explains how we provide assistance to our users and customers who access or purchase products or services through our website https://amritanilayam.in

1. Purpose

This Support Policy outlines the standards, methods, and limitations of support that we provide to customers using our website, services, and products. Our goal is to ensure that your questions and issues are resolved promptly and professionally.

2. Scope of Support

Our support team can assist you with the following:

General information about our products and services
Account creation, login, and password reset issues
Order placement, status updates, and cancellations
Payment processing inquiries
Delivery and shipping status updates
Technical issues related to the functionality of our website
Guidance on return, refund, or replacement requests (as per our Terms & Conditions)

Please Note:
We do not provide support for:

Issues caused by third-party services, hardware, or internet connectivity
Unauthorized modifications or misuse of our website or products
Non-genuine or counterfeit versions of our products
Requests outside the scope of our Terms and Conditions or Privacy Policy

3. Support Channels

You can reach our support team through any of the following methods:

Email: amritanilayampvtltd@gmail.com

Website: https://amritanilayam.in
(via the Contact Us page)

4. Support Hours

Our standard support hours are:

Monday – Saturday: 9:00 AM to 6:00 PM (IST)
Sunday & Public Holidays: Closed

Support requests received outside of business hours will be reviewed on the next working day.

5. Customer Responsibilities

To help us provide you with efficient support, please:

Provide accurate and complete details when submitting a support request
Include your order number, product details, or screenshots (if applicable)
Avoid submitting multiple tickets for the same issue, as it may delay resolution

6. Escalation Procedure

If your issue is not resolved satisfactorily within the stated timelines, you may escalate the matter by replying to your existing support email thread with the subject line “Escalation Request”.
Our escalation team will review your case and respond within 48 hours.

7. Refunds and Returns

All refunds, replacements, or cancellations are handled as per our Terms & Conditions
and applicable laws.
Please refer to the “Order Cancellation” and “Your Order Cancellation Rights” sections in our Terms & Conditions for detailed policies.

8. Contact Us

If you have any questions or require support, please contact us:

By Email: amritanilayampvtltd@gmail.com
By Visiting: https://amritanilayam.in

Amrita Nilayam Private Limited
India